Shipping, VAT & FAQ

Shipping, Payment & FAQ

DELIVERY TIMES

Delivery times are based on when the packages leave our premises. Sometimes, due to stock restrictions or a non completed order, dispatch of your order may take longer. We will always notify customers of any issues and problems via email or telephone. If your order is urgent or details change please let us know.

DELIVERY

All of our deliveries are shipped from Audio Electronics Mattijsen, Amsterdam, The Netherlands. This means EU customers will not experience import taxes (duty), nor pay value added tax upon receipt, as long as the customer has a valid EU VAT number.

Most of the shipments we do are with UPS. It's quick, reliable, and fully track- & traceable. The shipment costs are calculated on the dimension and weight of the package. We always aim for the most cost-effective options for our customers. If you require speed over cost, or any other special delivery instructions, do not hesitate and let us know.

Payment must be made in full via our accepted payment methods for any additional costs before the shipment is sent. Tracking information will be send to the customer.

STOCK & LEAD TIMES

Occasionally ordered products are not available because we are out of stock or waiting for a new shipment from our supplier. If you're not sure, and you may need certain products quickly, give us a call, email or use the live chat feature to see how we can meet your needs.

ORDERING ONLINE

The fastest method is ordering online. Once you have selected your delivery method and verified your order details are correct, click on 'Place your order' to confirm your purchase. During the shopping process, you can see how many products are in your shopping cart by looking at the shopping cart summary in the top right corner of each page.

PAYMENT OPTIONS

We accept several methods of payment, including iDeal, ApplePay, PayPal and Creditcard, bank transfer and of course PIN/Cash in our store at pickup. For that last option, there is always the free fresh expresso, a chat, tech-tips and a friendly face included

EU VAT REGISTERED CUSTOMERS

If you are located outside the Netherlands and you have a valid EU VAT number, we can execute your order at zero VAT rate. Use the "Commercial" option instead of "Private" when registering. Then it is possible to add your VAT number and subsequently dutch VAT will not be charged on the invoice.

FAQ Shipping & VAT

1. Are all prices excl. VAT?
- Yes, all listed prices are excluding VAT. No VAT is charged at check out if you're buying from outside The Netherlands and you have a legit VAT number. When you register as a new customer and choose Business customer, you can enter your VAT number.

2. Oops...VAT is automatically added / I can not add my VAT number for 0 VAT
- Most likely you registered as Private customer and not as a Commercial customer. No worries, please drop a line with your name and VAT number to orders@aem.nl. We'll fix it in the back and send you a heads up so you can place your order with zero VAT.

3. What are the shipping costs to*:
- The Netherlands - € 9,00
- Belgium - € 12,95
- Germany - € 12,95

* for all standard items. For excessive large end/or heavy shipments we will contact you with specific quote for delivery options

4. Where are you shipping from?
- Amsterdam, The Netherlands.

5. Do you also repair pro-audio equipment?
- Sure! But only professional (!) audio equipment. No Hifi, video etc. Please note that products purchased at AEM (direct of through an AEM dealer) always get priority service over products sourced elsewhere.

6. Do you perform warranty service?
- Yes. We are factory authorised service centre for several brands including Sound Devices, Zaxcom, Meyer Sound, SSL, Wisycom, Yamaha Pro and Digital and many more. Please note that for products purchased at AEM, warranty service is handled with priority and a smile, and typically without any cost. For products not purchased at AEM, a handling fee may apply