Delivery times are based on when the packages leave our premises. Sometimes, due to stock restrictions or a non completed order, dispatch of your order may take longer. We will always notify customers of any issues and problems via email or telephone. If your order is urgent or details change please let us know.
All of our deliveries are shipped from Audio Electronics Mattijsen, Amsterdam, The Netherlands. This means EU customers will not experience import taxes (duty), nor pay value added tax upon receipt, as long as the customer has a valid EU VAT number.
Most of the shipments we do are with UPS. It's quick, reliable, and fully track- & traceable. The shipment costs are calculated on the dimension and weight of the package. We always aim for the most cost-effective options for our customers. If you require speed over cost, or any other special delivery instructions, do not hesitate and let us know.
Payment must be made in full via our accepted payment methods for any additional costs before the shipment is sent. Tracking information will be send to the customer.
STOCK & LEAD TIMES
Occasionally ordered products are not available because we are out of stock or waiting for a new shipment from our supplier. If you're not sure, and you may need certain products quickly, give us a call, email or use the live chat feature to see how we can meet your needs.
The fastest method is ordering online. Once you have selected your delivery method and verified your order details are correct, click on 'Place your order' to confirm your purchase. During the shopping process, you can see how many products are in your shopping cart by looking at the shopping cart summary in the top right corner of each page.
We accept several methods of payment, including iDeal, ApplePay, PayPal and Creditcard, bank transfer and of course PIN/Cash in our store at pickup. For that last option, there is always the free fresh expresso, a chat, tech-tips and a friendly face included
EU VAT REGISTERED CUSTOMERS
If you are located outside the Netherlands and you have a valid EU VAT number, we can execute your order at zero VAT rate. Use the "Commercial" option instead of "Private" when registering. Then it is possible to add your VAT number and subsequently dutch VAT will not be charged on the invoice.
FAQ Shipping & VAT
1. Are all prices
- Yes, all listed prices are excluding VAT. No VAT is charged at check out if you're buying
from outside The Netherlands and you have a legit VAT number. When you register as a new customer and choose Business customer, you can enter your VAT number.
2. Oops...VAT is automatically added / I can not add my VAT number for 0 VAT
- Most likely you registered as Private customer and not as a Commercial customer. No worries, please drop a line with your name and VAT number to firstname.lastname@example.org. We'll fix it in the back and send you a heads up so you can place your order with zero VAT.
3. What are the
shipping costs to*:
- The Netherlands - € 9,00
- Belgium - € 12,95
- Germany - € 12,95
* for all standard
items. For excessive large end/or heavy shipments we will contact you with
specific quote for delivery options
4. Where are you
- Amsterdam, The Netherlands.
5. Do you also repair
- Sure! But only professional (!) audio equipment. No Hifi,
video etc. Please note that products purchased at AEM (direct of through an AEM
dealer) always get priority service over products sourced elsewhere.
6. Do you perform
- Yes. We are factory authorised service centre for several
brands including Sound Devices, Zaxcom, Meyer Sound, SSL, Wisycom, Yamaha Pro
and Digital and many more. Please note that for products purchased at AEM,
warranty service is handled with priority and a smile, and typically without
any cost. For products not purchased at AEM, a handling fee may apply